Thank you for your interest in shopping at Amerqa! Here’s some more information about our payment and shipping policies:
Payment:
Most orders qualify for free shipping, and there is no minimum purchase requirement.
We accept PayPal payments, And major credit cards could be accpeted via PayPal.
Once your order is authorized and verified, a confirmation email will be sent to you, and we will begin preparing your order promptly.
Shipping:
Our shipping policies are designed specifically for orders placed within the United Kingdom.
We currently ship to the United Kingdom only.
The overall delivery time consists of two parts: order processing time and shipping time.
Order Processing Time: Approximately 3-5 business days. This is the time it takes for us to process your order and prepare it for shipping. Orders are typically processed within 3-5 working days after confirmation/payment. Please note that orders placed on weekends or holidays may experience slight delays since our warehouse operates on weekdays (Monday to Friday), excluding holidays.
Shipping Time: Approximately 7-14 business days. Delivery time may vary based on your location and other factors such as customs inspections, severe weather, or strikes. Our products are shipped via Royal Mail, Hermes, DPD, and Yodel. The daily order cutoff time for orders is 5:00 pm (PST). After the cutoff time, we will not process orders received on the same day.
Tracking:
You will receive a tracking confirmation email once your order has been shipped. Please allow 3-5 working days for tracking information to be updated. If your order is already in transit and there haven’t been updates for several days, please be patient as it usually takes a few more days for updates to appear once the parcel reaches the next shipping station.
If you have any concerns about the shipment of your order or its status, please contact our customer support team via email. We will be happy to check the status of your parcel and assist you further.
Address Change:
Once a package is en route, we are unable to change the delivery address. If you need to change the delivery location, please contact us within 24 hours of placing your order via email.
Order Cancellations:
You can cancel your order before it is shipped by contacting us. If you cancel on time, we will refund the full payment to your original payment method. However, orders that are already in transit or have been processed cannot be canceled.
Tax:
Generally, there are no additional charges beyond what you paid when placing your order. However, in rare cases, there may be VAT, customs duties, or fees imposed by your destination country. If you receive a tax notice from customs, please pay the tax first and then contact our customer service with the payment receipt for a refund.
If you have concerns about tax-related matters, we recommend familiarizing yourself with your local customs policies. We are here to assist you in any way we can.
Missing Items:
If an order gets stuck at customs, sent back, or lost during delivery, please contact our support team. We will assist you in getting a refund or arranging a replacement for your order.
Contact Information:
Company: AC LASSICFIELD LIGHT ENVIRONMENT DESIGN CO., LIMITED
Company Address: Room 22, 2nd Floor, Fudu Building, 98 Argyle Street, Mongkok, Kowloon, Hong Kong
Email: [email protected]
Please note that the provided address does not accept returns. For returns, please contact our customer support team for assistance.
Tracking your order is simple. Follow these step-by-step instructions to monitor your shipment:
Click on the “Track Your Order” link provided in the page footer.
Use the tracking number you received in the email to track your package.
If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team. We are here to help!