Dear customers,
To assist you further, we have compiled answers to some frequently asked questions:
Q: Is the product guaranteed?
A: Yes, we provide warranty service for our lighting products. The duration and specific conditions of the warranty vary depending on the product. Should you encounter any quality issues during use, please contact our customer service team for further assistance and guidance.
Q: How can I check the status of my order?
A: You can easily track your order status by logging into our website at amerqa.com and visiting your account page. On your account page, you will find your order history, current order status, and estimated delivery date. Additionally, we will send you an order confirmation email along with a package tracking number, allowing you to stay updated on the progress of your order.
Q: How can I track my package?
A: Simply copy or note down the tracking number provided and visit the official website of the logistics company responsible for shipping. On the tracking or inquiry page of their website, input the tracking number and follow the given instructions. The logistics company will provide you with detailed information regarding your package’s current location and shipping status.
Q: What should I do if I want to exchange an item?
A: Please contact our customer service team, who will explain our exchange policy to you and ensure that you understand the terms and requirements. This may include exchange deadlines, product condition stipulations, and return procedures.
Q: What types of lights do you offer?
A: We offer lighting fixtures in a variety of styles, including chandeliers, table lamps, wall lamps, floor lamps, and more. Our diverse range of options caters to different room lighting requirements and personal preferences. Whether you seek a modern minimalist design, a classic vintage style, or a luxurious and sophisticated lamp, we have something to meet your needs.
Thank you for your understanding and cooperation! We remain committed to providing exceptional customer service, ensuring your shopping experience is both enjoyable and satisfying. For further information, please don’t hesitate to contact us at [email protected].
Best regards,
AC LASSICFIELD LIGHT ENVIRONMENT DESIGN CO., LIMITED